Behavioral Health Coordinator/Integration Assistant

The Behavioral Health Coordinator/Integration Assistant  performs scheduling duties in support of the Behavioral Health Counselors, assists in creating records, checks patients in and out, helps to prepare counseling reports, directly assists providers in the delivery of medical care to patients, and performs a variety of other duties; must be comfortable and competent in frequent and diverse interactions with patients and be able and available to help them succeed in other services offered at the Health Center, and facilitate interactions between Medical and Dental services.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedules patient appointments for behavioral health using computer system; reschedules appointments as needed.

2. Processes internal and external referrals to services including providing patient orientation (to programs such as Pain on the Brain or to Peace of Mind) and assisting in case assignment.

3. Provides patient education as appropriate to the situation.

4. Assist in the preparation of the behavioral health office for the day; maintains safe, clean, and organized working environment by complying with procedures, rules, and regulations.

5. Prepares treatment rooms for patient by adhering to prescribed procedures and protocols.

6. Greets and escorts patient to treatment room, updates medical history, takes vitals and records information in preparation for exam.

7. Assists provider with routine physicals, minor surgical procedures, and other services as needed; administers vaccines, draws blood, administers electrocardiographic tests, and performs urine dipstick and other laboratory tests as directed.

8. Protects patients and employees by adhering to infection-control policies and protocols

9. Assists in maintaining the EMR and internal communications within.

10. Assist provider with documentation from patient screenings in the EMR to include functionality codes, CPT codes, and ICD conversions, and billing authorizations for Behavioral Health.

11. Advances integration efforts by direct communication with medical and dental staff on a case specific basis.

12. Serves as the central point for the Behavioral Health team communication and therefore, communicates with all patients, staff, and visitors professionally and efficiently.

13. Assists Behavioral Health staff with clerical tasks, such as copying, filing, faxing, mailing etc.

14. Mails information to new and existing patients.

15. Prepares monthly reports as requested.

16. Assists in tracking outcome and Quality measures including ORS and SRS.

17. Conducts follow-up phone calls to patients to assist in re-scheduling or engaging.

18. Is available to directly assist patients of this service to ensure their satisfaction and understanding of the services intended and delivered.

 

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. May provide backup coverage as an MA in the medical clinic under the direction of the practice manager, patient reception, and other departments as needed.

2. May verify monthly deposit report.

3. Creates and distributes necessary statistics and communications including minutes from staff meetings.

4. Assists in the production of programming materials in support of clinical activity.

5. Performs other duties and tasks as assigned.

 

GENERAL EXPECTATIONS:

1. Be committed to the mission of the Bucksport Regional Health Center.

2. Work as a member of the behavioral health team in the performance of duties.

3. Be punctual for scheduled work and use time appropriately.

4. Work in harmonious relationships with all staff, patients, vendors and others.

5. Perform duties in a conscientious, cooperative manner.

6. Perform required amount of work in a timely fashion with a minimum of errors.

7. Be neat and maintain a professional appearance.

8. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients, and employees confidential.

9. Participation in community activities as a representative of Bucksport Regional Health Center.

 

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear; prolonged sitting is required. Eye hand coordination and manual dexterity required. The employee must occasionally lift/move up to 25 pounds, bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a behavioral office setting. Noise level is usually quiet.

 

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

At least five years of experience as a receptionist or dealing with the public, with at least one year of experience as a Medical Assistant
Computer experience using Microsoft Windows and Microsoft Office software products required.
Ability to communicate effectively and present information clearly and articulately.
Ability to successfully interact with a broad client base and to manage successful interactions with patients ranging from resistive to confused.
Ability to establish priorities and coordinate work activities.
Working knowledge of managed care and insurance company required documentation and terminology.
The ability to perform Medical Assistant functions in the medical and behavioral health clinic as outlined above.
Education Requirements: The following education requirements are considered essential:

Associate degree in business administration or equivalent education and experience with emphasis on office and business skills including, keyboarding, filing, and multi-tasking, required.
Recognized certificate from accredited education institution for Medical Assistant or Certified Nurses Aid, or the equivalent in education and work experience, required.
Ability to become Medical Assistant Certified with 6 months of employment.
** All requirements and skills are considered to be essential, unless otherwise indicated. **

 

Benefits:

Health Insurance
Dental Insurance
401k
Short-Term ,Long- term Disability Insurance
Holiday Paid Time Off
Paid Time Off
Employee assistance program
Employee discount
Health savings account
Referral program