Patient Services Representative

Website York County Community Action Corp./Nasson Health Care

Nasson Health Care
A Department of York County Community Action Corp.

Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring communities through provision of fully integrated medical, dental and behavioral health care.

Patient Services Representative
40 hours/week; 52 weeks/year

The Patient Services Representative works collaboratively with a team of health professionals to support provision of comprehensive primary care, utilizing the Patient-Centered Medical Home framework of care delivery.  Performs a variety of administrative support duties related to patient registration, appointment scheduling, appointment check-in and check-out, the call center and patient accounts management.  Responsible for managing all incoming communications when in call center. Carries out new patient registration, runs reports as needed and scans documents.  Provides patients with clear explanations of health center services offered and eligibility.

One year of experience in a primary care medical practice is required. Oral and written communication skills at a level typically acquired through at least a high school education.   Strong computer skills with proficiency in Microsoft Word, Excel, Outlook and one Meaningful Use-certified electronic medical record system required.  NextGen experience preferred.  Capability to perform effectively under pressure, practice strong organizational skills and prioritize multiple time-sensitive tasks.   Ability to be task oriented and patient focused; in possession of excellent phone and customer service skills.


Health, dental, vision and basic life insurance; HRA; Income protection; FSA; 403(b); PTO; Paid holidays; Employee Assistance Program

Application packets may be reviewed upon receipt.

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