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SUMMARY:Clear\, Calm\, and Connected: Communication Skills for High-Pressure Federally Qualified Health Center Work
DESCRIPTION:Quick Links:\nRegistration (This webinar is for MPCA members only) \nIn Federally Qualified Health Centers\, support staff manage patients in crisis amid packed schedules\, interruptions\, and rushed hallway talks. Misunderstandings and emotional flare-ups in these settings easily lead to conflict\, errors\, and emotional exhaustion. This one-hour interactive workshop provides tools to prepare for tough interactions\, communicate clearly under stress\, and recover afterward to protect care quality and resilience. \nParticipants will learn to: \n\nSpot common communication pitfalls in fast-paced\, high-stress clinics.\nPlan for effective conversations by clarifying goals\, language\, and limits.\nUse simple tools to stay centered and respectful under pressure.\nRecover after difficult encounters with patients and across roles and departments.\nAsk for what they need and set boundaries while sustaining teamwork.\n\nTarget Audience: Clinical support staff. \nFor more information\, contact Leslie Lorentzen: llorentzen@mepca.org or (207) 707-4534.
URL:https://mepca.org/event/clear-calm-and-connected-communication-skills-for-high-pressure-federally-qualified-health-center-work/
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