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SUMMARY:Customer Service: The Art of Caring
DESCRIPTION:Quick Links:\nRegistration (This webinar is for MPCA members only) \nProviding a high level of customer service is crucial to achieving your health center’s mission and effectively serving your community\, and service excellence is both a mindset and a skill that can be learned! In this high-impact and interactive training focused for health center employees at all levels\, participants gain practical and immediately applicable skills\, tools and strategies to make customer service a realistic part of every interaction. \nParticipants will learn to: \n\nUnderstand the crucial nature of customer service in all areas of community healthcare.\nMaintain a mindset of “service-first.”\nAchieve successful outcomes in a wide range of potentially challenging interactions.\nCommunicate clearly with care\, tact and compassion.\nTake initiative to enhance a positive work environment.\nStrengthen satisfaction for patients\, families and co-workers!\n\nTarget Audience:  This training is recommended for health center employees at all levels. \nImportant Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered\, Zoom will not allow additional registrants. \nFor more information\, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.
URL:https://mepca.org/event/customer-service-the-art-of-caring/
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