Maine Primary Care Association

2025 Patient Safety Academy
2025-05-14 08:30 - 16:00 (America/New_York) | Portland Sheraton at Sable Oaks, 200 Sable Oaks Dr, South Portland, Maine, 04106
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Registration
Join us at the Portland Sheraton at Sable Oaks in South Portland as we discuss a comprehensive variety of important patient safety topics from speakers with international, national, and state of Maine perspectives.
The Academy will provide both practical and cutting-edge educational experiences for an interdisciplinary audience of healthcare providers, quality and patient safety leaders, pharmacists, students, academia, and consumer advocates.
We hope you will leave with valuable knowledge that can be used to positively impact your current patient safety priorities within your organization or practice. We look forward to seeing you there! For more information, click here.

Revenue Opportunities for School-Based Health Centers
2025-06-04 12:00 - 13:00
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Registration
Join us as we explore billable services and strategies for maximizing insurance reimbursement while meeting students’ healthcare needs in School-Based Health Centers.
This webinar will walk through revenue opportunities for services provided to students who are enrolled in School-Based Health Centers. We will discuss clinic visits for urgent care, preventive care, behavioral health, screenings with counseling, and primary care dental services. Learn which services are billable to insurances and what services can be included in a minor’s self-consent for treatment.
Key Learning Objectives:

Identify billable medical services in the SBHC.
Understand which screening & counseling services are reimbursable.
Learn what primary dental services are reimbursed by MaineCare.
Identify billable behavioral health services in the SBHC.

Target Audience: Providers, SBHC staff, billing & coding staff, behavioral health staff
For more information, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.

Introduction to the Oral Health Navigation Learning Series: Empowering Non-Dental Professionals
2025-06-05 12:00 - 13:00
Quick Links:
Registration
Join us for an informative session introducing the Oral Health Navigation Learning Series, a comprehensive program designed specifically for non-dental professionals and newcomers to the dental field. This webinar will provide an overview of the registration process, outline the different modules included in the series, and highlight how this training can enhance your understanding of oral health, improve patient interactions, and support your role in oral health promotion. Whether you’re interested in expanding your skills or exploring new career opportunities in the dental sector, this session will equip you with the essential information to get started.
Participants will learn how to:

Understand the registration process and eligibility criteria for the Oral Health Navigation Learning Series;
Explore the various modules included in the series and their learning objectives; and
Explore how the series can enhance non-dental professionals’ knowledge of oral health and patient support.

Target Audience: Non-dental professionals seeking to expand their knowledge of oral health (e.g., community health workers, administrative staff). Healthcare providers looking to integrate oral health promotion into their practice. Anyone interested in learning about foundational dental concepts and patient navigation.
For more information, contact Annick Metoule: ametoule@mepca.org or (207) 707-5093.

Introduction to Maine's Community Health Center Network
2025-06-26 15:00 - 15:45
Quick Links:
Registration
Maine’s Federally Qualified Health Centers (FQHCs), also known as Community Health Centers (CHCs), make up the largest, independent primary care network in the state, providing high-quality, accessible primary and preventive medical, behavioral, and dental health services. CHCs are innovative providers of choice and are always working to provide services that directly respond to the needs of their community.
Across the state CHCs are employers, providers, and partners of choice in the communities they serve. This webinar will assist new health center employees and board members, health professionals, and community partners in understanding how CHCs lower overall health care costs and improve the health of their patients and communities.
Key Learning Objectives:

Learn about Maine’s Community Health Center Network and the services they offer;
Explore the mission of Community Health Centers, how they promote access to care; and
Learn about the Maine Primary Care Association and the training and technical assistance it provides.

Target Audience: New health center employees and board members, health professions students and job seekers, community partners and stakeholders.
For more information, contact Leslie Wolf: lwolf@mepca.org or (207) 707-4050.

Intimate Partner Violence Safe Tables and Webinar Series
2025-07-09 12:00 - 13:00
Strangulation: Assessment, Treatment, and Intervention – Webinar – 2-Part Series
Part 1: July 9, 2025 | 12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

Intimate Partner Violence Safe Tables and Webinar Series
2025-07-23 12:00 - 13:00
Strangulation: Assessment, Treatment, and Intervention – Webinar – 2-Part Series
Part 2: July 23, 2025 | 12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

National Health Center Week
2025-08-03 - 2025-08-09
National Health Center Week is an annual celebration sponsored by the National Association of Community Health Centers (NACHC) to raise awareness of the mission and accomplishments of America’s 1,400 Community Health Centers (CHCs). National Health Center Week is an opportunity to highlight the commitment and passion of Community Health Center staff, board members, and supporters who make it possible to provide quality, comprehensive healthcare services to more than 31.5 million patients across nearly 15,000 communities annually.
NHCW 2025 Theme: Celebrating 60 Years of Progress
Join Us in Celebrating 60 Years of Improving Our Nation’s Health.
Maine’s Community Health Centers serve as a beacon of strength, service, and care in their communities. In moments of pain and loss, they offer support and love. In moments of triumph, they offer hope and a vision for the future. This year’s National Health Center Week theme focuses on empowering communities by connecting them with health centers and elected officials from all levels of government. Celebrate the uniqueness of your community and get to know those dedicated to lasting partnerships!

Each day of National Health Center Week is dedicated to a particular focus area:

Sunday, August 3: Theme Day: Celebrating 60 Years of Progress
Monday, August 4: Staff Appreciation Day
Tuesday, August 5: Patient Appreciation Day
Wednesday, August 6: Health Conditions Focus
Thursday, August 7: Populations Day
Friday, August 8: Partner Appreciation Day
Saturday, August 9: Gratitude and Future Vision

Intimate Partner Violence Safe Tables and Webinar Series
2025-09-10 12:00 - 13:00
Domestic Abuse: How do I ask about it and what if they say ‘yes’? – Webinar
September 10, 2025 | 12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

Everyday Leadership: Foundations for Supportive Supervision in FQHCs
2025-09-10 12:00 - 13:00, 2025-09-24 12:00 - 13:45, 2025-10-08 12:00 - 13:00
Quick Links:
Registration – Sept. 10, 2025
Registration – Sept. 24, 2025
Registration – Oct. 8, 2025

Join us for this free, 3-part virtual training series, designed for supervisors, team leads, and frontline managers working in FQHCs. Whether you’re new to supervision or have years of experience, this series offers tools, reflective practices, and strengths-based tools to support ongoing growth and comfort with supervision.
Once registered for a session, you will receive a confirmation email with Zoom access details and a calendar hold for that specific date. While we recommend attending all three sessions, participation in every session is not required.

Foundations of Strengths-Based Supervision
September 10, 12:00 -1:00 pm
Participants will learn:

Core Concepts of a strengths-based model of supervision -Setting and reinforcing expectations
Building trust and psychological safety
Feedback using a strengths perspective

Strategies for Navigating Burnout, Wellness, and Focusing on Resiliency-Informed Supervision
September 24, 12:00 – 1:45pm
Participants will learn how to:

Apply trauma and resiliency-informed principles to navigate conflict or misalignment
Identify signs of burnout in selves and team members; apply practical skills for self-regulation and for navigating interpersonal challenges.
Use strategies to restore trust and relationship after tension or miscommunication
Balance leadership expectations with personal boundaries and well-being in high-stress settings

Fostering a Culture of Growth & Learning
October 8, 12:00 – 1:00pm
Participants will learn:

Coaching techniques for everyday use
Feedback that motivates and guides
Fostering professional development

Meet Your Facilitator
Hillary Colcord is the Chief of Culture at MPCA, where she focuses on organizational culture and wellness, as well as member-facing presentations on workplace safety and staff resilience. Hillary has been with MPCA since 2019 and brings extensive experience working in low-barrier settings with people experiencing chronic homelessness, providing front-line services as well as developing programs and strategies to support staff in meeting complex community needs. Hillary holds a B.A. in Sociology from Suffolk University, and a Master of Social Work (MSW) from the University of New England.

Questions? Contact Leslie Lorentzen, llorentzen@mepca.org.

De-escalation and Workplace Safety Webinar
2025-10-07 12:00 - 13:00
Quick Links:
Registration
This timely and informative training will provide health center staff with practical tools to prevent, de-escalate, and respond to conflict in the workplace. Grounded in person-centered principles, the session will explore strategies for recognizing early warning signs, safely interrupting escalating behavior, and maintaining professional boundaries in high-stress situations. Participants will also learn how to respond effectively to imminent threats of violence and how to support both staff and clients through debriefing and self-care practices.
Key Learning Objectives:

Define workplace violence and identify common patient, client, and staff factors that contribute to escalation.
Recognize early warning signs of conflict and apply prevention strategies to create a safe and welcoming environment; Demonstrate effective de-escalation techniques, including communication, stance, and boundary-setting practices that prioritize safety; and Identify appropriate responses to imminent threats of violence, including when and how to involve law enforcement and other supports.
Implement follow-up and debriefing practices that promote staff well-being, strengthen organizational learning, and support a safe workplace culture.

Target Audience: All health center staff are welcome to attend; however, this training is designed with patient-facing frontline staff in mind.
For more information, contact Megan Cross: mcross@mepca.org or (207) 707-5112.

Introduction to Maine's Community Health Center Network
2025-10-14 15:00 - 15:45
Quick Links:
Registration
Maine’s Federally Qualified Health Centers (FQHCs), also known as Community Health Centers (CHCs), make up the largest, independent primary care network in the state, providing high-quality, accessible primary and preventive medical, behavioral, and dental health services. CHCs are innovative providers of choice and are always working to provide services that directly respond to the needs of their community.
Across the state CHCs are employers, providers, and partners of choice in the communities they serve. This webinar will assist new health center employees and board members, health professionals, and community partners in understanding how CHCs lower overall health care costs and improve the health of their patients and communities.
Key Learning Objectives:

Learn about Maine’s Community Health Center Network and the services they offer;
Explore the mission of Community Health Centers, how they promote health access and provide whole-person care; and
Learn about the Maine Primary Care Association and the training and technical assistance they provide.

Target Audience: New health center employees and board members, health professions students and job seekers, community partners and stakeholders.
For more information, contact Leslie Wolf: lwolf@mepca.org or (207) 707-4050.

MPCA 2025 Annual Conference
2025-10-22 - 2025-10-23 | Samoset Resort, 220 Warrenton St., Rockport, ME, 04856
***Information Coming Soon***

Back-to-School Spotlight: VitalCare for Kids and Communication Strategies for SBHCs
2025-10-29 12:00 - 13:00
Quick Links:
Registration
Back-to-school season is here, and we’re kicking it off with an informative session for School-Based Health Centers. This one-hour program begins with an introduction to VitalCare for Kids—the new name for MaineCare’s Early Periodic Screening, Diagnosis & Treatment (EPSDT) program.
VitalCare for Kids is designed to ensure that children and youth under 21 receive timely screenings, care, and the support they need to thrive. In the second half of the session, we’ll highlight practical strategies to help School-Based Health Centers strengthen communication and advocacy—building stronger connections with students, families, school staff, and community partners through clear, meaningful, and effective engagement.
Key Learning Objectives:

Explore how VitalCare for Kids (EPSDT) can and cannot be used;
Identify the overall requirements for services to be covered, and the Prior Authorization (PA) process;
Learn how to bill for VitalCare for Kids (EPSDT) approved services;
Discuss the importance of telling the story of your SBHC through communications and advocacy;
Identify best practices for communications and marketing; and
Review important considerations for FQHCs engaging in advocacy.

Target Audience: School-based health Center staff, clinical staff, billing & coding staff.
For more information, contact Megan Cross: mcross@mepca.org or (207) 707-5112.

Intimate Partner Violence Safe Tables and Webinar Series
2025-11-12 12:00 - 13:00
Child Abuse – Webinar
November 12, 2025 |12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

Annual State/Territory-Based 2025 Uniform Data System (UDS) Training
2025-12-02 13:00 - 16:00, 2025-12-04 13:00 - 16:00
Quick Links:
Registration
Agenda
2025 Materials
– UDS Manual
– Annual UDS Training
– Annual Training Slides Handout
– Overview
– UDS Reporting Tables
– User Guide
– Submission Checklist
– Performance Indicators (by State)
– National Health Centers
– National Look-alike Health Centers
– Navigating CQM reporting for 2025 UDS Submission
This year’s annual UDS training will be conducted again virtually. Participants should plan to attend both sessions for a full and comprehensive understanding of the complete UDS report. Attendees will:

Gain an understanding of reporting the UDS including: the patient profile, reporting clinical services and quality of care indicators, operational and financial tables, and other required UDS reporting forms.
Learn about the new requirements included in 2025 reporting.
Learn tips for success including strategies for submission.
Receive valuable resources that provide further reporting guidance.

Click here to see what is being covered each day.
Target Audience: CEOs, CFOs, Billers, and any health center staff involved in UDS submission.
For more information, contact Megan Cross: mcross@mepca.org or (207) 707-5112.

Intimate Partner Violence Safe Tables and Webinar Series
2026-01-14 12:00 - 13:00
Elder Abuse – Webinar
January 14, 2026 | 12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

Comprehensive Emergency Management Program (CEMP): Requirements and Best Practices
2026-01-27 12:00 - 13:00, 2026-02-24 12:00 - 13:00
Quick Links:
Registration
This 2-part training will review federal requirements and discuss best practices for developing and maintaining a health center’s comprehensive emergency management program. The value of using the Integrated Preparedness Cycle (IPC) to guide all-hazards emergency preparedness activities will be highlighted. The complementary relationship between emergency preparedness and continuity planning, and how to integrate business continuity considerations into a CEMP will be explored. Lastly, hazard-specific planning and response within the structure of a CEMP, using cybersecurity and cyber incident response as examples, will be discussed briefly.
Key learning objectives:

Review federal emergency management and continuity requirements for health centers.
Describe the Integrated Preparedness Cycle (IPC) and how it should guide development of a Comprehensive Emergency Management Program (CEMP).
Discuss strategies for effective emergency management and continuity planning.
Define key inputs for setting CEMP priorities.
Discuss practical ideas to address important preparedness challenges.
Describe an approach for hazard-specific planning and response within the structure of a CEMP.

Target Audience: All heath center staff involved in emergency management and planning.
For more information, contact Megan Cross: mcross@mepca.org or (207) 707-5112.

2026 Physician Fee Schedule Updates
2026-01-28 12:00 - 13:00
Quick Links:
Registration
Annually, Medicare releases policy decisions in their Physician Fee Schedule (PFS) that affect FQHCs. Join MPCA on Wednesday, January 28, 2026 from 12:00 – 1:00pm to learn of the many changes and additions to Medicare services for FQHCs in CY 2026.
In this webinar, Kevin Reynolds, MPCA’s Data Quality Program, will explore updates related to technology based services, the Medicare Diabetes Prevention Program, Advanced Primary Care Management, Care CoordinationServices, and the 340B Rebate Model Program.
You don’t want to miss out on this informative webinar. Register today!
Target Audience: Billing and coding staff, CFOs, CEOs.
For more information, contact Kevin Reynolds: kreynolds@mepca.org or (207) 707-4535.

Clear, Calm, and Connected: Communication Skills for High-Pressure Federally Qualified Health Center Work
2026-01-29 12:00 - 13:00
Quick Links:
Registration (This webinar is for MPCA members only)
In Federally Qualified Health Centers, support staff manage patients in crisis amid packed schedules, interruptions, and rushed hallway talks. Misunderstandings and emotional flare-ups in these settings easily lead to conflict, errors, and emotional exhaustion. This one-hour interactive workshop provides tools to prepare for tough interactions, communicate clearly under stress, and recover afterward to protect care quality and resilience.
Participants will learn to:

Spot common communication pitfalls in fast-paced, high-stress clinics.
Plan for effective conversations by clarifying goals, language, and limits.
Use simple tools to stay centered and respectful under pressure.
Recover after difficult encounters with patients and across roles and departments.
Ask for what they need and set boundaries while sustaining teamwork.

Target Audience: Clinical support staff.
For more information, contact Leslie Lorentzen: llorentzen@mepca.org or (207) 707-4534.

Coping Strategies for Clinical Support Staff at FQHCs: Prepare, Perform, and Unwind
2026-02-19 12:00 - 13:00
Quick Links:
Registration (This webinar is for MPCA members only)
Clinical support staff are the backbone of Federally Qualified Health Centers, fielding constant demands, managing complex patient needs, and absorbing stress from every direction. This training shines a light on the unique pressures they face and offers practical, evidence-informed tools to help them navigate the overwhelm. Participants will learn three focused sets of coping strategies tailored to their realities: how to prepare for unpredictable days, stay sharp during high-intensity challenges and difficult people encounters, and unwind after emotionally taxing shifts.
Participants will learn to:

Prepare: Get centered before shifts to handle heavy caseloads, changing demands, and limited resources.
Perform: Remain focused and adaptable during crises, patient escalations, and workflow disruptions.
Unwind: Let go of stress, manage compassion fatigue, and recharge outside work.

Target Audience: Clinical support staff.
For more information, contact Leslie Lorentzen: llorentzen@mepca.org or (207) 707-4534.

The Detection and Management of High Blood Pressure (In-Person)
2026-02-27 08:00 - 13:00 | Maine Medical Association, 30 Association Drive, Manchester, Maine
Quick Links:
Registration
Join Maine Primary Care Association and MCD Global Health for a day-long no-cost training that takes a comprehensive approach to addressing high blood pressure from measurement, to diagnosis, to treatment and control. Jodi Beck, RN and Senior Program Manager at MCD Global will lead this training and review the types of high blood pressure, common errors, equipment, blood pressure measurement techniques, self-measured blood pressure monitoring, and more!
Participants will come away knowing they are performing blood pressure measurements accurately and following current guidelines. This training will provide the history of how high blood pressure was identified and how it has evolved to now include a set of standard guidelines and treatment recommendations. There will be review of the cardiovascular system and the impact high blood pressure has on the body. Participants will be taught proper measurement techniques for taking an accurate blood pressure and have hands on practice to assure competency.
Advanced registration is required and this event is in-person only. Class size will be limited to 25 participants. CUEs are available for CHWs and nurses through APHA. Snow/rain date: March 20.
Target Audience: Health center staff who take blood pressure measurements manually and automatically including community health workers, nurses, medical and dental assistants, doctors and physician assistants.
For more information, contact Carrie Mead: cmead@mepca.org or (207) 707-4537.

Staying Legally Compliant as a Leader, Manager or Supervisor at Your Health Center
2026-03-06 09:00 - 11:30
Quick Links:
Registration
Do you know and understand the myriad federal, state, and local laws surrounding employment issues? If not, you may unknowingly put your organization at risk simply by making comments, asking questions, or taking actions that may initially seem harmless. This session will be led by employment attorney Katy Rand from Pierce Atwood LLP and Lisa Mouscher from Sogence Training and Consulting as we discuss relevant legislation, real-world scenarios and participant questions around specific dos and don’ts for managing employees and handling common scenarios both legally and effectively. Issues covered include FMLA, ADA, discrimination and harassment, hostile work environment, employee rights, wage and hour compliance, Maine-specific legislation, and more!
Participants will learn to:

Develop essential knowledge of the key federal and state employment laws and regulations every manager and supervisor should know.
Distinguish between issues supervisors and managers can handle independently and those requiring escalation to or collaboration with HR to ensure legal compliance.
Understand the ways in which the actions and inactions of managers and supervisors create or mitigate legal risk for the employer.
Respond or not respond to common workplace scenarios, in order to minimize legal risk.

Target Audience: This training is recommended for all CHC leaders, managers and supervisors.
Important Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered, Zoom will not allow additional registrants.
For more information, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.

MPCA 2026 Gubernatorial Candidate Forum
2026-03-18 07:15 - 10:00 | Governor Hill Mansion, 136 State St., Augusta, Maine, 04330
Quick Links:
Registration
You’re Invited: MPCA’s 2026 Gubernatorial Candidate Forum
Join us for an important conversation shaping the future of health care in Maine! MPCA’s Gubernatorial Candidate Forum will offer a unique opportunity to hear directly from gubernatorial candidates on strengthening Maine’s health care system, including access to primary care, community health centers, workforce challenges, and affordability.
The forum will be moderated and open to health center staff board members, CHC Ambassadors, community leaders, healthcare advocates, business leaders, and other interested parties.
Confirmed candidates include:
Shenna Bellows (D), Richard Bennett (I), Jonathan Bush (R), Kenneth Capron (R), Jason Cherry (D), W. Edward Crockett (I), David Foster (R), John Glowa (I), Troy Jackson (D), Derek Levasseur (I), Hannah Pingree (D), Nirav Shah (D)
Don’t miss this chance to engage with the leaders who will shape the future of health care in Maine. Register today!
Agenda:

7:15 – 8:00 am – Networking and hot buffet breakfast
8:00 – 10:00 am – Moderated gubernatorial candidate panel discussion

This event is complimentary for all MPCA member Health Center staff and their board members. The cost for non-members is $25.00.
For more information, contact Bryan Wyatt at bwyatt@mepca.org or (207) 707-4536.
Area hotels:
Fairfield Inn & Suites by Marriott is off Interstate 95, Exit 112 (if coming from the north) or 112B (if coming from the south) – turn right onto Rt. 27, then left onto Anthony Avenue (at the light across from the 99 Restaurant.)
Homewood Suites by Hilton is off Interstate 95 Exit 109B, across from Harbor Freight.
Senator Inn & Spa is off Interstate 95, Exit 109A, immediately to the right.

Sponsors:

Intimate Partner Violence Safe Tables and Webinar Series
2026-03-18 12:00 - 13:00
Sexual Assault – Webinar
March 18, 2026 | 12:00 – 1:00pm | Register
Interpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics.
The IPV Safe Table will provide a brief, introductory overview of the incidence of various forms of IPV, the role of providers in treatment and intervention, and community resources especially Forensic Nurses, who are available throughout the state.
An SBIRT approach with particular attention to patient safety and documentation will be used.

PRAPARE® 201: Moving Beyond the Basics to Strengthen Screening, Workflows, and Referral Impact
2026-03-31 12:00 - 13:00
Quick Links:
Registration
This interactive session provides practical guidance for implementing effective screening processes to identify and respond to patients’ non-clinical factors of health. Participants will explore evidence-based strategies for conducting empathic conversations and for connecting patients to appropriate internal and external supports, while also supporting care team members in the screening process. The session will highlight best practices for integrating referral programs into existing or new internal initiatives, as well as approaches to building more standardized, sustainable workflows. Finally, participants will examine how policy and funding changes may drive increased demand for non-clinical factors of health screening and referrals, often before resources are fully in place, and identify actions health centers can take now to prepare.
By the end of this session, participants will be able to:

Use patient-centered screening practices to identify non-clinical factors of health and support meaningful, respectful conversations.
Strengthen screening and referral workflows that connect patients to internal programs and community resources in practical, sustainable ways.
Prepare for growing demand for screening and referrals by understanding how policy and funding changes may affect needs and capacity

Target audience: Community Health Workers and other health center staff for whom PRAPARE is relevant to their role.
For more information, contact Leslie Lorentzen: llorentzen@mepca.org.

Making Customer Service a Reality at Your Health Center
2026-04-06 13:00 - 15:30
Quick Links:
Registration (This webinar is for MPCA members only)
The quality of customer service in community healthcare significantly influences the health of patients and the health center itself, yet in today’s fast-paced and challenging landscape, health centers may find it difficult to create and maintain a culture of service excellence. This session – focused specifically for CHC leaders, managers and supervisors – provides important skills, strategies and guidance to make customer service a realistic expectation both now and for the long term.
Participants will learn to:

Understand and communicate the crucial nature of customer service in all areas of community healthcare.
Lead, foster and drive a culture of service excellence in your department or organization.
Create and implement clear, realistic and impactful expectations.
Utilize a practical, step-by-step change management model to facilitate smooth and successful culture change.
Ensure customer service skill-building, reinforcement and accountability for all team members to make both internal and external customer service the priority it needs to be!

Target Audience: CHC leaders, managers and supervisors.
Important Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered, Zoom will not allow additional registrants.
For more information, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.
