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SUMMARY:Customer Service: The Art of Caring
DESCRIPTION:Quick Links:\nRegistration (This webinar is for MPCA members only) \nProviding a high level of customer service is crucial to achieving your health center’s mission and effectively serving your community\, and service excellence is both a mindset and a skill that can be learned! In this high-impact and interactive training focused for health center employees at all levels\, participants gain practical and immediately applicable skills\, tools and strategies to make customer service a realistic part of every interaction. \nParticipants will learn to: \n\nUnderstand the crucial nature of customer service in all areas of community healthcare.\nMaintain a mindset of “service-first.”\nAchieve successful outcomes in a wide range of potentially challenging interactions.\nCommunicate clearly with care\, tact and compassion.\nTake initiative to enhance a positive work environment.\nStrengthen satisfaction for patients\, families and co-workers!\n\nTarget Audience:  This training is recommended for health center employees at all levels. \nImportant Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered\, Zoom will not allow additional registrants. \nFor more information\, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.
URL:https://mepca.org/event/customer-service-the-art-of-caring/
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DTSTART;TZID=America/New_York:20260617T120000
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SUMMARY:Intimate Partner Violence Safe Tables and Webinar Series
DESCRIPTION:MePCA PSO Safe Table: Intimate Partner Violence Series Wrap-up\nJune 17\, 2026 | 12:00 – 1:00pm | Register \nInterpersonal violence is an epidemic in our culture with significant short and long-term health implications. We will embark on a year-long webinar series to understand these topics. \nThe IPV Safe Table will provide a brief\, introductory overview of the incidence of various forms of IPV\, the role of providers in treatment and intervention\, and community resources especially Forensic Nurses\, who are available throughout the state. \nAn SBIRT approach with particular attention to patient safety and documentation will be used.
URL:https://mepca.org/event/intimate-partner-violence-safe-tables-and-webinar-series-8/
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DTSTART;VALUE=DATE:20260802
DTEND;VALUE=DATE:20260809
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SUMMARY:National Health Center Week
DESCRIPTION:Every August\, the National Association of Community Health Centers (NACHC) sponsors National Health Center Week (NHCW) to celebrate and increase awareness of America’s 1\,512 Community Health Centers (CHCs). NHCW is an opportunity to highlight the commitment and passion of CHC patients\, staff\, board members\, and supporters who make it possible to provide quality\, comprehensive healthcare services to 52 million patients across more than 17\,000 communities. \nNHCW 2026 Theme: Building Innovative Care Where It Matters Most \nThis year’s theme celebrates how CHCs use creativity and commitment to advance innovative solutions that meet patients where they are and improve primary care delivery\, access\, and outcomes nationwide. This includes partnering with key stakeholders and elected officials to strengthen relationships that support high-quality\, patient-centered care in the communities they serve. \nEach day of National Health Center Week is dedicated to a particular focus area \n\nSunday\, August 2: Theme DayWe kick off National Health Center Week with a look at the incredible innovation CHCs provide to their communities. From serving a handful of communities to now reaching 1 in 7 Americans\, CHCs have become a cornerstone of community health.\nMonday\, August 3: Staff Appreciation DayCHCs thrive because of their dedicated clinical and non-clinical staff. This day honors all employees and their vital contributions to patient care and organizational success. Let’s emphasize the importance of valuing everyone on the team.\nTuesday\, August 4: Patient Appreciation DayPatients are at the heart of CHCs\, and this day recognizes their role in shaping care delivery. We celebrate patient boards—a revolutionary model of governance where patients make up 51% or more of board members—and their contributions to the health center movement.\nWednesday\, August 5: Health Conditions FocusCHCs play a critical role in addressing acute and chronic conditions through prevention\, early detection\, and treatment. This day highlights efforts like vaccinations\, cancer screenings\, heart health\, diabetes care\, and managing chronic infectious diseases.\nThursday\, August 6: Populations DayCHCs serve patients of all race and ethnicities\, in rural\, urban\, suburban\, island and frontier communities. This includes maternal and child health\, adults\, elders/ older adults\, veterans\, agricultural workers\, and those experiencing homelessness\, to name a few. This day celebrates CHCs’ commitment to understanding the unique needs of their patients and communities\, and providing quality\, accessible care.\nFriday\, August 7: Partner Appreciation DayCHCs succeed through collaboration with public\, non-profit and industry partners. From hospitals to schools\, businesses to government leaders\, food banks to public housing\, these partnerships drive innovation and advance health.\nSaturday\, August 8: Gratitude and Future VisionWe close the week with a focus on gratitude for all who contribute to the CHC mission and a vision for the future. Together\, we aim to serve 1 in 3 Americans\, ensuring health for all.\n\n\nNational Health Center Week Events in Maine \nDuring this year’s weeklong celebration\, health centers throughout Maine will be holding special events in recognition of patients\, staff\, programs and community partners. Bookmark this page and check back as we will be listing health center events here as we move closer to National Health Center Week.
URL:https://mepca.org/event/national-health-center-week-2/
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