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X-WR-CALNAME:Maine Primary Care Association
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X-WR-CALDESC:Events for Maine Primary Care Association
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DTSTART;TZID=America/New_York:20260406T130000
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UID:13811-1775480400-1775489400@mepca.org
SUMMARY:Making Customer Service a Reality at Your Health Center
DESCRIPTION:Quick Links:\nRegistration (This webinar is for MPCA members only) \nThe quality of customer service in community healthcare significantly influences the health of patients and the health center itself\, yet in today’s fast-paced and challenging landscape\, health centers may find it difficult to create and maintain a culture of service excellence. This session – focused specifically for CHC leaders\, managers and supervisors – provides important skills\, strategies and guidance to make customer service a realistic expectation both now and for the long term. \nParticipants will learn to: \n\nUnderstand and communicate the crucial nature of customer service in all areas of community healthcare.\nLead\, foster and drive a culture of service excellence in your department or organization.\nCreate and implement clear\, realistic and impactful expectations.\nUtilize a practical\, step-by-step change management model to facilitate smooth and successful culture change.\nEnsure customer service skill-building\, reinforcement and accountability for all team members to make both internal and external customer service the priority it needs to be!\n\nTarget Audience: CHC leaders\, managers and supervisors. \nImportant Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered\, Zoom will not allow additional registrants. \nFor more information\, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.
URL:https://mepca.org/event/making-customer-service-a-reality-at-your-health-center/
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DTSTART;TZID=America/New_York:20260424T100000
DTEND;TZID=America/New_York:20260424T110000
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SUMMARY:Connector's Toolkit: Building & Using Referral Pathways
DESCRIPTION:Quick Links:\nRegistration \nJoin us for this timely and informative training as we explore the essentials of making warm referrals to community services\, including tracking follow-through and strengthening partner relationships. Attendees will walk away with a better understanding of: \n\nCreating and maintaining resource lists;\nWarm handoffs and documentation;\nCommon barriers to referrals and follow-up; and\nThe CHW role in partnership-building.\n\nSpeakers: \n\nLane Simsarian\, Programming and Partnerships Coordinator\, Maine Office of Population Health\nNikki Williams\, Program Director\, 211 Maine\nRay Rawls\, Community Health Worker\, Sacopee Valley Health Center\n\nTarget audience: CHWs\, CHW supervisors\, patient navigators\, and other frontline staff involved in making and tracking referrals to community services. \nFor more information\, contact Leslie Lorentzen: llorentzen@mepca.org.
URL:https://mepca.org/event/connectors-toolkit-building-using-referral-pathways/
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DTSTART;TZID=America/New_York:20260428T090000
DTEND;TZID=America/New_York:20260428T113000
DTSTAMP:20260405T160508
CREATED:20260106T164247Z
LAST-MODIFIED:20260129T135356Z
UID:13815-1777366800-1777375800@mepca.org
SUMMARY:Customer Service: The Art of Caring
DESCRIPTION:Quick Links:\nRegistration (This webinar is for MPCA members only) \nProviding a high level of customer service is crucial to achieving your health center’s mission and effectively serving your community\, and service excellence is both a mindset and a skill that can be learned! In this high-impact and interactive training focused for health center employees at all levels\, participants gain practical and immediately applicable skills\, tools and strategies to make customer service a realistic part of every interaction. \nParticipants will learn to: \n\nUnderstand the crucial nature of customer service in all areas of community healthcare.\nMaintain a mindset of “service-first.”\nAchieve successful outcomes in a wide range of potentially challenging interactions.\nCommunicate clearly with care\, tact and compassion.\nTake initiative to enhance a positive work environment.\nStrengthen satisfaction for patients\, families and co-workers!\n\nTarget Audience:  This training is recommended for health center employees at all levels. \nImportant Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered\, Zoom will not allow additional registrants. \nFor more information\, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.
URL:https://mepca.org/event/customer-service-the-art-of-caring/
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