Making Customer Service a Reality at Your Health Center
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Registration (This webinar is for MPCA members only)
The quality of customer service in community healthcare significantly influences the health of patients and the health center itself, yet in today’s fast-paced and challenging landscape, health centers may find it difficult to create and maintain a culture of service excellence. This session – focused specifically for CHC leaders, managers and supervisors – provides important skills, strategies and guidance to make customer service a realistic expectation both now and for the long term.
Participants will learn to:
- Understand and communicate the crucial nature of customer service in all areas of community healthcare.
- Lead, foster and drive a culture of service excellence in your department or organization.
- Create and implement clear, realistic and impactful expectations.
- Utilize a practical, step-by-step change management model to facilitate smooth and successful culture change.
- Ensure customer service skill-building, reinforcement and accountability for all team members to make both internal and external customer service the priority it needs to be!
Target Audience: CHC leaders, managers and supervisors.
Important Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered, Zoom will not allow additional registrants.
For more information, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.