Customer Service: The Art of Caring

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Registration (This webinar is for MPCA members only)

Providing a high level of customer service is crucial to achieving your health center’s mission and effectively serving your community, and service excellence is both a mindset and a skill that can be learned! In this high-impact and interactive training focused for health center employees at all levels, participants gain practical and immediately applicable skills, tools and strategies to make customer service a realistic part of every interaction.

Participants will learn to:

• Understand the crucial nature of customer service in all areas of community healthcare.
• Maintain a mindset of “service-first.”
• Achieve successful outcomes in a wide range of potentially challenging interactions.
• Communicate clearly with care, tact and compassion.
• Take initiative to enhance a positive work environment.
• Strengthen satisfaction for patients, families and co-workers!

Target Audience:  This training is recommended for health center employees at all levels.

Important Note: There is limited capacity for this training: 50 participants max. Once 50 people have registered, Zoom will not allow additional registrants.

For more information, contact Emily Ferry: eferry@mepca.org or (207) 707-4548.