Clear, Calm, and Connected: Communication Skills for High-Pressure Federally Qualified Health Center Work

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Registration (This webinar is for MPCA members only)

In Federally Qualified Health Centers, support staff manage patients in crisis amid packed schedules, interruptions, and rushed hallway talks. Misunderstandings and emotional flare-ups in these settings easily lead to conflict, errors, and emotional exhaustion. This one-hour interactive workshop provides tools to prepare for tough interactions, communicate clearly under stress, and recover afterward to protect care quality and resilience.

Participants will learn to:

• Spot common communication pitfalls in fast-paced, high-stress clinics.
• Plan for effective conversations by clarifying goals, language, and limits.
• Use simple tools to stay centered and respectful under pressure.
• Recover after difficult encounters with patients and across roles and departments.
• Ask for what they need and set boundaries while sustaining teamwork.

Target Audience: Clinical support staff.

For more information, contact Leslie Lorentzen: llorentzen@mepca.org or (207) 707-4534.