Coping Strategies for Clinical Support Staff at FQHCs: Prepare, Perform, and Unwind

Quick Links:
Registration (This webinar is for MPCA members only)

Clinical support staff are the backbone of Federally Qualified Health Centers, fielding constant demands, managing complex patient needs, and absorbing stress from every direction. This training shines a light on the unique pressures they face and offers practical, evidence-informed tools to help them navigate the overwhelm. Participants will learn three focused sets of coping strategies tailored to their realities: how to prepare for unpredictable days, stay sharp during high-intensity challenges and difficult people encounters, and unwind after emotionally taxing shifts.

Participants will learn to:

• Prepare: Get centered before shifts to handle heavy caseloads, changing demands, and limited resources.
• Perform: Remain focused and adaptable during crises, patient escalations, and workflow disruptions.
• Unwind: Let go of stress, manage compassion fatigue, and recharge outside work.

Target Audience: Clinical support staff.

For more information, contact Leslie Lorentzen: llorentzen@mepca.org or (207) 707-4534.