De-escalation and Workplace Safety Webinar

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This timely and informative training will provide health center staff with practical tools to prevent, de-escalate, and respond to conflict in the workplace. Grounded in person-centered principles, the session will explore strategies for recognizing early warning signs, safely interrupting escalating behavior, and maintaining professional boundaries in high-stress situations. Participants will also learn how to respond effectively to imminent threats of violence and how to support both staff and clients through debriefing and self-care practices.

Key Learning Objectives:

• Define workplace violence and identify common patient, client, and staff factors that contribute to escalation.
• Recognize early warning signs of conflict and apply prevention strategies to create a safe and welcoming environment; Demonstrate effective de-escalation techniques, including communication, stance, and boundary-setting practices that prioritize safety; and Identify appropriate responses to imminent threats of violence, including when and how to involve law enforcement and other supports.
• Implement follow-up and debriefing practices that promote staff well-being, strengthen organizational learning, and support a safe workplace culture.

Target Audience: All health center staff are welcome to attend; however, this training is designed with patient-facing frontline staff in mind.

For more information, contact Megan Cross: mcross@mepca.org or (207) 707-5112.