Promoting safety in health centers is an essential function of staff and is an active process that begins long before there is any conflict or escalation. Strong relationships with clients, ongoing observation, and strong assessment skills are essential tools in maintaining safety and preventing conflict, escalation, and violence and in responding effectively when they do occur.
In this webinar, the MePCA PSO Team will cover prevention, de-escalation, conflict resolution and how to follow up and debrief with staff following unsafe or challenging events with patients.
- Participants will learn how to pre-empt conflict or escalation by recognizing the warning signs of someone who is agitated.
- Participants will learn strategies for assessing situations, how to engage disregulated patients and set boundaries as appropriate.
- Participants will explore ways to support patients and staff in regaining a personal sense of safety following an unsafe event.
Target Audience: CEO/Executive Directors, All Clinical and Support Staff.
For more information, please contact Ashley Cleary: firstname.lastname@example.org or (207) 707-4540.