Sharon serves as the Director of Operations Improvement. Prior to joining our staff, Sharon worked for the Department of Health and Human Services in many roles for the past 11 years, most recently as the Acting Director of Rate Setting. Sharon has her MBA from Thomas College and is also a Certified Professional Coder and a member of the American Association of Professional Coders. Sharon loves cooking, campfires, and road trips with friends. Sharon’s primary roles are to assist members with navigating a changing healthcare environment, developing business and IT processes, financial planning, and exploring alternative payment models.